Your Order

How to Order and Payment Options

You can order Ruby Ellen activewear by clicking Our Designs.  Select the size and colour garment you want to buy, then choose the quantity and click add to cart.  You will then be directed to the delivery and payment pages.

Credit card options are Visa or Mastercard.  All purchases are processed by eWay our secure payment gateway provider.  We do not store credit card numbers or any other credit card details on any of our systems.

All prices are in Australian dollars.

Shipping

Within Australia:

For all orders under $150 AUD, shipping is a flat rate of $9.95 AUD for postage, handling and delivery.

All orders are delivered via express shipping and require a signature on receiving the parcel.

Delivery is Australia-wide and we use Australia Post to provide this service.

Our parcels are sent via Express Post so you should have delivery 1-2 days after we despatch your order.

We offer free express shipping on all orders over $150 AUD.

Outside of Australia:

We use DHL International Mail to deliver parcels to our international customers.

The approximate transit times are in the table below

From / To New Zealand Asia Pacific Western Europe USA, Canada & Middle East Rest of the World
Australia 3-5 working days 5-10 working days 5-12 working days 5-12 working days 6-14 working days

 

International shipping is a flat rate of $11.50 to all regions.

Cancellation of orders

Once you have placed your order and received confirmation, your order can not be cancelled or amended. If you wish to exchange or return your order please refer to our Returns Policy or Contact Us.